Frequently Asked Questions - Thanks for shopping with us

I cant access my downloads

After ordering and paying, go to your account page and log in. You will locate your downloads there.

You will also receive an email confirmation with links – see below: Order confirmation image

Where is my password?

After you order and pay, you will automatically be registered on our site. You will receive an email with your username and password. Once you locate the password, you may want to keep it safe. After you have logged in for the first time, if you wish you can change your password by going to your account details.

Your email will look like this one here: welcome email image 

Make sure you spelt your email address correctly when you ordered. If you did not receive the email, this is the most likely cause. Don’t worry, get in touch with us via our contact us page. Let us know the issue and the correct email address. We will fix it as soon as possible, usually within 24 hours Monday to Friday.